Privacy Policy

Senatra Pty Ltd (“Senatra”, “we”, “our”, or “us”) respects your privacy and is committed to protecting personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, join our waitlist, communicate with us, or otherwise engage with Senatra.

Who We Are

Senatra Pty Ltd (ACN 695 604 043) is an Australian company with its registered office at:

Unit 1, 309 Hampton St
Hampton VIC 3188
Australia

Senatra is the entity responsible for the personal information described in this policy.

Information We Collect

The personal information we collect depends on how you interact with us.

Information You Provide

We may collect information you voluntarily provide, including:

• Name
• Email address
• Phone number
• Postcode or general location information
• Responses to questionnaires, waitlist forms, surveys, or focus group invitations
• Messages, enquiries, or feedback you submit
• Communication and marketing preferences
• Any other information you choose to provide

You are not required to provide personal information, although some services or communications may not be available if you choose not to do so.

Automatically Collected Information

When you visit our website or interact with our digital services, we may automatically collect technical and usage information, including:

• IP address
• Browser and device information
• Operating system
• Website usage and interaction data
• Referral and navigation information
• Performance and diagnostic information

This information helps us operate, maintain, secure, and improve our services.

How We Use Personal Information

We may use personal information to:

• Operate and improve our website and services
• Manage waitlists, registrations, and enquiries
• Communicate with you about Senatra, where permitted or consented to
• Invite participation in research, interviews, or focus groups where consent has been provided
• Understand audience interest and improve product development
• Provide customer or user support
• Maintain security, detect misuse, and protect our systems
• Comply with legal and regulatory obligations
• Enforce our terms and protect our rights, property, users, and operations

We do not sell personal information.

Marketing Communications

Where you have consented or where otherwise permitted by law, we may send communications about Senatra and related updates.

You may opt out at any time by:

• Using the unsubscribe link in communications, or
• Contacting us using the details below.

Opting out of marketing does not affect administrative or service-related communications.

Disclosure of Personal Information

We may disclose personal information to:

• Service providers and contractors who assist us to operate our business and digital services
• Technology, hosting, analytics, communications, and operational providers
• Professional advisers, auditors, insurers, or legal representatives
• Regulatory authorities, courts, or government agencies where required or authorised by law
• Parties involved in a corporate transaction involving Senatra, subject to confidentiality protections

Service providers process information on our behalf and are required to use it only for authorised purposes.

We do not disclose personal information to third parties for sale or independent advertising purposes.

Overseas Disclosure and Processing

Senatra and its service providers may store or process information in Australia and other jurisdictions where we or our providers operate.

Where personal information is processed outside Australia, we take reasonable steps to ensure it is handled consistently with applicable privacy obligations and appropriate contractual or operational safeguards.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfil the purposes described in this policy
• Maintain business and operational records
• Resolve disputes
• Enforce agreements
• Meet legal, regulatory, security, or compliance obligations

We may securely delete or de-identify information when it is no longer required.

Security

We take reasonable technical, administrative, and organisational measures to protect personal information from unauthorised access, misuse, interference, loss, modification, or disclosure.

These measures are designed having regard to the nature of the information and the risks involved.

While we work to protect personal information, no method of electronic transmission, storage, or internet-based service can be guaranteed to be completely secure. To the maximum extent permitted by law, we do not guarantee uninterrupted or error-free security of systems or communications.

We reserve the right not to disclose specific security measures, infrastructure arrangements, or technical safeguards where doing so may compromise the security or integrity of our systems, users, or operations.

Cookies and Website Technologies

Our website may use cookies, analytics tools, and similar technologies to:

• Operate and secure the website
• Understand traffic and usage patterns
• Improve performance and functionality
• Support user experience and service delivery

You may manage cookie preferences through your browser settings, although doing so may affect functionality.

Your Rights

Subject to applicable law, you may request to:

• Access personal information we hold about you
• Correct inaccurate or outdated information
• Withdraw consent where processing is based on consent
• Request deletion of information, where appropriate
• Make a privacy complaint

We may need to verify your identity before processing requests.

Children

Our services are intended for adults. We do not knowingly collect personal information from children under 18 years of age.

If we become aware that such information has been collected without appropriate authority, we will take reasonable steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, regulatory, or business changes.

The updated version will be published on our website and will take effect from the date shown above.

Contact Us

For privacy enquiries or requests, contact:

Email: privacy@senatra.com.au

Post:
Senatra Pty Ltd
Unit 1, 309 Hampton St
Hampton VIC 3188
Australia

Complaints

If you believe we have mishandled your personal information, please contact us first so we can investigate and respond.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).